The OSH Collective
Notes from Our Story Haus On brand, clarity, and considered growth.
Refund policy
Refunds & Cancellations Policy
Services & Digital Deliverables
All purchases made through Our Story Haus (OSH) are for digital services and strategic work.
Due to the nature of our services — which involve time, preparation, and intellectual labour — all sales are final.
We do not offer refunds, returns, or exchanges once a purchase has been completed.
Before You Purchase
We encourage clients to review all service details carefully before placing an order.
If you have questions about whether The Story Edit is right for you, please contact us before purchasing at:
We’re happy to clarify scope, process, and outcomes in advance.
Cancellations
If you need to cancel before any work has begun, please contact us as soon as possible.
Cancellations are reviewed on a case-by-case basis and are not guaranteed.
Once work has commenced, the booking is considered confirmed and non-refundable.
Exceptions
Refunds will only be considered in the rare event that Our Story Haus is unable to deliver the service as outlined.
Dissatisfaction based on personal preference, creative direction, or subjective interpretation does not qualify for a refund.
European Union Consumers
In accordance with EU consumer law, the 14-day cooling-off period does not apply to digital services and bespoke work once delivery has begun, or where the service is personalised or prepared in advance with your consent.
By purchasing, you acknowledge and agree to this exemption.
Contact
If you have any questions about this policy, please contact:
