Terms of service

Terms of Service

Overview

Welcome to Our Story Haus (“OSH”, “we”, “us”, “our”).

These Terms of Service (“Terms”) govern your access to and use of our website, services, digital products, and any related content (collectively, the “Services”).

Our Story Haus operates as a creative studio providing strategic brand services, audits, and digital deliverables. Our website is powered by Shopify, which enables us to host and process purchases, but all services are provided directly by Our Story Haus.

By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy [LINK].
If you do not agree, please do not use our Services.

Eligibility & Account Responsibility

By using our Services, you confirm that:

  • You are at least 18 years old, or the age of legal majority in your jurisdiction.

  • Any information you provide is accurate, current, and complete.

  • You are responsible for maintaining the confidentiality of your account details and for all activity under your account.

You may not transfer, sell, or share your account with another party.

Our Services

Our Story Haus provides digital and strategic services, including but not limited to:

  • Brand audits

  • Strategic reviews

  • Creative direction and narrative development

  • Digital documents and recommendations

All services are delivered digitally unless otherwise stated.

Due to the subjective and strategic nature of our work, outcomes are dependent on interpretation, collaboration, and implementation. We do not guarantee specific results, financial outcomes, or business performance.

Orders, Payments & Pricing

By placing an order, you are making an offer to purchase a service from Our Story Haus.
All orders are subject to acceptance by us.

Prices are listed in GBP unless otherwise stated and may change at any time without notice. Payment must be received in full before work begins.

You agree that:

  • You are authorised to use the payment method provided

  • All billing information is accurate

  • Charges will be honoured by your payment provider

Refunds & Cancellations

All sales are final.

Due to the nature of digital services and bespoke strategic work, we do not offer refunds, returns, or exchanges once a purchase has been completed.

If you have questions about suitability, scope, or process, please contact us before purchasing at:

kay@ourstoryhaus.com

Refunds will only be considered in the rare event that Our Story Haus is unable to deliver the service as outlined.

Intellectual Property

All content, materials, frameworks, documents, visuals, language, and intellectual property created or shared as part of our Services remain the property of Our Story Haus unless otherwise agreed in writing.

You are granted a non-transferable, non-exclusive licence to use delivered materials for your own internal business use only.

You may not:

  • Resell, redistribute, or publish our materials

  • Claim our work as your own

  • Use our materials to create competing products or services

Feedback & Submissions

If you submit feedback, testimonials, or responses, you grant Our Story Haus a royalty-free, worldwide licence to use this content for marketing, promotional, or educational purposes unless you request otherwise in writing.

Third-Party Tools & Platforms

Our Services may rely on third-party platforms, including Shopify. We are not responsible for outages, errors, or disruptions caused by third-party services.

Your use of such platforms is subject to their own terms and policies.

Disclaimer of Warranties

Our Services are provided “as is” and “as available.”

We do not warrant that:

  • The Services will meet your expectations

  • The content will result in specific outcomes

  • The website will be uninterrupted or error-free

All strategic guidance is provided for informational and creative purposes only.

Limitation of Liability

To the fullest extent permitted by law, Our Story Haus shall not be liable for any indirect, incidental, consequential, or special damages arising from your use of the Services, including but not limited to loss of profits, data, or business opportunities.

Our total liability shall not exceed the amount paid by you for the specific service giving rise to the claim.

Indemnification

You agree to indemnify and hold harmless Our Story Haus from any claims, damages, or losses arising from:

  • Your breach of these Terms

  • Your misuse of the Services

  • Your violation of any applicable law or third-party rights

Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to These Terms

We may update these Terms from time to time.
The most current version will always be available on our website.

Your continued use of the Services constitutes acceptance of any updated Terms.

Contact Information

If you have any questions about these Terms, please contact:

Our Story Haus
📧 kay@ourstoryhaus.com